ec999 Terms & Conditions

By accessing the ec999 platform, creating an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms & Conditions. These terms form a legally binding agreement between you and ec999.

ec999 services are available only to individuals aged 21 or above. By creating an account, you confirm that you are over 21 years of age and have full legal capacity to participate in online gaming under the laws applicable to you.

ec999 reserves the right to modify, amend, or update these Terms & Conditions at any time. You will be notified of significant changes via your registered email. Continued use of the platform after any changes automatically constitutes acceptance of the updated terms.

You must provide accurate, complete, and up-to-date information when creating an account. Providing false or misleading information may result in the account being suspended or permanently closed. It is your responsibility to notify ec999 immediately if any of your information changes.

Only one account per person is permitted. Creating multiple accounts using the same person, device, IP address, or payment method is strictly prohibited. In the event of a violation of this policy, all associated accounts will be closed and any earned bonuses will be forfeited.

It is your responsibility to keep your account password and login details completely confidential. You may not allow anyone else to use your account. If you suspect unauthorized access to your account, notify ec999 support immediately.

ec999 reserves the right to conduct identity verification (Know Your Customer) procedures at any time. You may be asked to provide a national identity card or equivalent document. Withdrawals may be temporarily suspended until verification is complete.

bKash, Nagad, and Rocket can be used to deposit funds at ec999. The minimum deposit amount across all payment methods is ৳200. Deposits must be made only from your own verified payment account. Transactions from accounts held in a third party's name are not accepted.

The minimum withdrawal amount is ৳1,000. Withdrawal requests will be sent only to the same payment method used for the deposit. Withdrawal processing generally takes 15 minutes to 2 hours. This time may be slightly longer if urgent identity verification is required.

• Minimum deposit: ৳200 (all methods)
• Minimum withdrawal: ৳1,000
• Typical processing time: 15 minutes to 2 hours
• Accepted methods: bKash, Nagad, Rocket

ec999 reserves the right to temporarily suspend a transaction if it appears suspicious or for security reasons. After the necessary investigation, the transaction will either be reprocessed or cancelled with the relevant reason communicated.

The ec999 welcome bonus is 100% of the first deposit, up to ৳8,000. For example, depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000; depositing ৳18,000 or more gives the maximum ৳8,000 bonus for a total balance of ৳26,000.

Wagering requirements must be met before withdrawing winnings earned from a bonus. Wagering is calculated on the bonus amount only, not on the deposit amount. Current requirement: bonus amount × 25. Example: receiving a ৳1,000 bonus means a total of ৳25,000 must be wagered before bonus winnings can be withdrawn.

The following conditions apply when claiming bonus offers:

• Each bonus offer may have a specific validity period.
• If wagering requirements are not met within the specified time, the bonus may be cancelled.
• If evidence of bonus abuse or exploitation is found, the account will be reviewed.
• Collecting bonuses using multiple accounts is strictly prohibited.
• ec999 reserves the right to modify or withdraw any promotion.

The ec999 VIP program has four tiers. Each tier offers a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Players have the opportunity to move up to higher VIP tiers through regular and active gaming activity. ec999 determines the criteria for tier changes and reserves the right to modify them as needed. Cashback is added to the account at a set time each week.

The following activities are strictly prohibited on the ec999 platform:

• Playing games using bots, automation software, or similar technology.
• Colluding with other players to gain a strategic advantage.
• Exploiting technical flaws or bugs in the platform.
• Using ec999 as a source of illegal funds.
• Treating the support team with threats, harassment, or misconduct.
• Using a false identity or impersonating another person.

ec999 places the highest importance on responsible gaming. You should set personal limits and develop healthy gaming habits. If you feel gaming is having a negative impact on your life, contact our support team — we will help you set up self-exclusion or spending limits on your account.

To learn more about responsible gaming, read our Responsible Gaming page.

All content on the ec999 platform — logos, designs, software, text, game interfaces, and other materials — is the intellectual property of ec999 or its licensors. Reproducing, distributing, or using this content for commercial purposes without prior written permission is prohibited.

Full details on how your personal data is collected, stored, and used can be found on our Privacy Policy page. We use SSL encryption technology to ensure the security of your information.

The service may be temporarily unavailable due to technical issues, maintenance work, or third-party failures. ec999 is not responsible for any losses or missed opportunities arising from such service interruptions. However, we always strive to restore the service as quickly as possible.

ec999 ensures fair play and all games are conducted impartially. However, any financial losses from gaming are entirely the personal responsibility of the player. We encourage everyone to game within their means and for entertainment purposes.

If an account is closed due to a breach of terms, the policy is to return the legitimate balance (original deposits excluding bonuses or winnings). Any balance earned from bonuses may be cancelled subject to investigation. ec999's decision will be considered final in resolving any dispute.

If you have an objection about any matter, please contact our support team first. The support team is available 24/7 via live chat and email in both Bengali and English. Email: [email protected]. We are committed to resolving all disputes fairly and promptly.

If any clause of these terms is found to be legally unenforceable, the remaining clauses will remain fully in effect. The unenforceable clause will be replaced with the closest enforceable equivalent.

These Terms & Conditions, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between you and ec999. Any prior oral or written understandings are superseded by these terms.

For any questions or comments regarding these terms or our services, please contact us:

• Live chat: available 24/7 in Bengali and English
• Email: [email protected]

To learn more about our support, visit the FAQ page.