ec999's Privacy Policy

1 Introduction & Scope

ec999 is a secure and reliable online gaming platform operating for players in Bangladesh. This privacy policy ("Policy") describes how ec999 ("we", "our", or "Platform") collects, stores, uses, discloses, and protects the personal information of you ("User" or "you").

By visiting this website or using any service of ec999, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, you are requested not to use our services.

This policy should be read together with our Terms and Conditions. Both documents together form the complete legal framework for use of our services.

2 What Information We Collect

We collect various types of information during registration and use of the ec999 platform. This information is used to improve our service quality and meet legal obligations.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security question answers (stored in encrypted form)
• Mobile banking account number (bKash, Nagad, or Rocket)
• National ID card or passport details (for identity verification)

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site visits
• Which pages were visited and how much time was spent on them
• Referral source — where you came from before reaching our site
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Gaming activity history and betting details
• Records of bonus and promotion usage
• Communication records — conversations with customer support

3 Purpose of Data Use

ec999 uses your collected information only for specific and lawful purposes. We never use your information unnecessarily or in any way that could harm you.

3.1 Primary Purposes

• Creating and managing your account and verifying your identity
• Managing your account in accordance with the terms of service
• Processing deposit and withdrawal transactions
• Providing customer support and resolving your complaints
• Keeping you informed about promotions, bonuses, and special offers

3.2 Legal and Security Purposes

• Ensuring compliance with applicable laws and regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring account security and preventing unauthorized access
• Implementing responsible gaming policies
• Assisting with dispute resolution and legal proceedings

3.3 Development Purposes

• Improving platform performance and user experience
• Analyzing user behavior to improve service quality
• Identifying and resolving technical issues

4 Data Protection & Security

ec999 treats the protection of your personal information as the highest priority. We use the latest industry-standard technology to keep your data secure.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmitted between your device and our servers is exchanged in encrypted form
• Passwords and sensitive information are stored using high-grade hashing technology
• Firewalls and intrusion detection systems remain active at all times
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

4.2 Organizational Security Measures

• Only authorized staff can access data on a need-to-know basis
• All staff are trained on privacy and data protection
• A rapid response plan is in place in the event of a data breach

However, it must be acknowledged that no method of data transmission over the internet or electronic storage system is 100% secure. We work continuously to ensure maximum protection, but complete security cannot be guaranteed.

5 Data Disclosure & Sharing

ec999 does not sell or rent your personal information to third parties. However, in certain specific circumstances we may share your information with the following parties:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties who assist in operating our services. This includes payment processing, technology services, and game providers. These partners are contractually bound to adhere to our privacy standards.

5.2 Legal Obligations

We may have a legal obligation to disclose information to relevant authorities as part of a court order, government investigation, or legal proceeding. In such cases we provide only the minimum information required.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify users in advance and their rights will be preserved.

5.4 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will obtain your explicit consent.

6 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the ec999 website. Cookies are small text files stored in your browser that help improve your service experience.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the website — storing login sessions, security, and basic preferences.
• Functional Cookies: For language preferences, account settings, and personalized experiences.
• Analytics Cookies: For analyzing user behavior and improving the platform. These cookies collect anonymous data.

6.2 Managing Cookies

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some website functionality.

7 Data Retention Period

ec999 retains your personal information for as long as it is necessary to provide services or required to meet legal obligations.

• Account Information: Retained for as long as the account is active, and for a specified period after closure as required by law.
• Transaction Records: Retained for the period required under financial regulatory guidelines.
• Communication History: Customer service records are retained for a reasonable period after a matter is resolved.
• Activity Logs: Retained for the period necessary for security and fraud prevention purposes.

Once the retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.

8 User Rights

By using ec999 services, you may exercise the following rights regarding your personal information:

8.1 Access and Review

You may request a copy of the personal information we hold about you. This request should be sent to [email protected].

8.2 Right to Correction

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this request may not be fully fulfilled where legal obligations or contractual duties apply.

8.4 Objection to Processing

You may object to marketing communications or certain types of data processing. In such cases we will respect your preference, unless it is required for legal or contractual reasons.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us directly. We will respond to your request within 30 business days.

9 Mobile Payments & Financial Information

bKash, Nagad, and Rocket mobile banking services are used for transactions on ec999. We are particularly attentive to the protection of your financial information.

• We never store or ask for your mobile banking PIN or password.
• During payment processing, only the transaction identification number and amount are recorded in our system.
• Mobile banking account numbers are stored in encrypted form and are used solely for withdrawal verification.
• An account verification process is activated in the case of suspicious transactions.

The minimum deposit amount at ec999 is ৳200 and the minimum withdrawal amount is ৳1,000. A record of every transaction can be viewed in your account history.

10 Protection of Minors

ec999 is a 21+ platform and operates for users aged 21 and above only. We do not collect or store information from minors.

• Age verification during registration is mandatory.
• If we become aware that a user is under 21 years of age, their account will be closed immediately and the associated information will be deleted.
• Parents or guardians may contact us regarding the identification of a minor's account.

For more information on responsible gaming, please visit our Responsible Gaming page.

11 Policy Changes & Updates

ec999 may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date on the website will be changed.
• For significant changes, a notification will be sent to your registered contact.
• Continuing to use the services after a revised policy is published will be considered acceptance of the changes.

It is recommended that you review this page regularly to stay informed about the latest policy.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. ec999's customer service team is available around the clock (24/7) to assist you.

• Instant support is available via live chat — in both Bengali and English.
• Email contact address: [email protected]
• For privacy-related complaints, write "Privacy Complaint" in the subject line of your email.

We review every complaint seriously and try to provide a resolution as quickly as possible. Your privacy and satisfaction are our highest priority.